It usually takes 1-3 business days for your order. You will receive another email notification when your order is shipped.

Shipping Method

Shipping Notice:

1. The shipping time is estimated and commences from the date of shipping, rather than the date of order, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors.

2. During the major holidays, the number of airport freight will increase and transportation will be delayed.

3. If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!

4. When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order.

5. Due to an invalid address, the customs clearance procedures or other causes, the shipping time can take longer than expected date.

6. If you found that:

a. Your package has not been delivered within the specified time.

b. The tracking information shows that the package has been delivered you have not received it.

c. Your package includes missing/incorrect items.

Please contact customer service as soon as possible that the aforementioned issues can be addressed.

Tracking Your Order

Once your item is shipped out, you will receive an email with the express company, tracking number and estimated arrival date. You can track the parcel in the express company's website.

You can check the status of your order by logging into joaura.com "My Account". Click "My Orders" to view the status of your order and/or get a tracking number. You can aslo track your order through https://www.florbay.com/sales/guest/form/

About Tax

For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

Contact Information

For any further inquiries, please reach out to our customer services at [email protected]