Shipping & Delivery

SHIPPING INFORMATION

Free Shipping for orders over US$79.00

Order Confirmation and Processing

Once your order is successfully placed, you will receive an order confirmation email containing your order details, including your order number, items purchased, and total amount. Please make sure the email address provided is correct to ensure receipt of this confirmation.

Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor your package until it reaches you.

Please note that processing times may vary during high-demand periods or for international shipments.

Shipping Method

Shipping Notice:

1、Shipping times are estimated and begin from the date your order is shipped, not the date the order is placed. Actual delivery may be affected by factors such as flight schedules, weather conditions, and other external circumstances.

2、During major holidays, shipping volumes increase, which may result in delays in transportation.

3、If your shipping address is in a rural or remote area, your package may need to be picked up from your local post office. Please allow an additional 1–2 days for delivery in these regions.

4、When placing an order, please carefully review your personal information (shipping address, phone number, email) to avoid delays or delivery issues.

5、Shipping may take longer than expected due to invalid addresses, customs clearance procedures, or other unforeseen causes.

6、If you experience any of the following issues, please contact Customer Service immediately so we can assist you:
a. Your package has not been delivered within the estimated delivery time.
b. Tracking information indicates delivery, but you have not received your package.
c. Your package contains missing or incorrect items.

Tracking Your Order

Once your order has been shipped, you will receive an email containing the shipping carrier, tracking number, and estimated delivery date. You can track your package directly on the carrier’s website using this information.

Additionally, you can check the status of your order by logging into your Florbay.com account:

1、Go to "My Account".

2、Click "My Orders" to view your order status and access your tracking number.

If you placed an order as a guest, you can track your shipment at: https://www.florbay.com/sales/guest/form/

About Tax

For most countries, customers are not required to pay import fees, duties, or VAT (Value Added Tax). However, for certain countries—including some European countries such as Germany, Italy, the UK, and Canada—customers may be responsible for paying applicable duties or VAT according to their local laws and regulations.

Contact Information

If you have any further questions, please contact our customer services at [email protected]