Return Policy
At Florbay.com, we are committed to providing high-quality products and a pleasant shopping experience. Our Return and Exchange Policy is designed to help customers resolve any issues with their orders in a fair and efficient manner.
If you are not completely satisfied with your purchase, please contact us within 30 days of the delivery date so that we can assist you with a return or exchange. To ensure a smooth process, please reach out to our customer service team before sending any items back, as unauthorized returns may not be accepted.
Order Cancellation:
If you wish to cancel your order, please contact us at [email protected]
and include your order number along with the reason for cancellation.
a. Orders canceled within 24 hours of purchase and not yet shipped are eligible for a full refund.
b. Orders that have already been shipped cannot be canceled. In these cases, you may initiate a return once the package has been delivered.
c. Return and exchange shipping costs, including the order’s original shipping fee, are the customer’s responsibility unless the return is due to an error on our part.
d. Refunds are typically processed within 5–15 business days. If you have not received your refund after 21 days, please contact us for further assistance.
Return/Exchange Conditions
1、Unauthorized returns cannot be accepted.
Please contact our customer service team before sending any item back.
2、Returns and exchanges must be requested within 30 days from the date the original order was received.
3、All returned items must be in their original condition, including being unworn, unwashed, unaltered, and undamaged, with all original tags and packaging intact.
4、Customers must use a traceable shipping method when returning or exchanging items. Returns sent without tracking information cannot be processed.
Return Process:
1、Contact Customer Service:
Email us at [email protected] within 30 days of receiving your order. Please include a clear explanation and photographs showing the reason for your return.
Returns sent without prior approval may be refused.
2、Receive Return Authorization:
Once your return request is approved, we will send you the return address and further instructions. Please return the item promptly and include the following information inside the package: Order Number, Email Address, and Full Name.
We are unable to process refunds if we cannot identify your package.
3、Inspection and Refund Processing:
All returned items will be inspected upon arrival. Refunds will be issued once the items are confirmed to be in acceptable condition. After we process the refund and notify you by email, it typically takes 5–15 business days for the funds to appear in your account, depending on your bank or payment provider.
We reserve the right to decline a refund if the returned items are not in acceptable condition.
If you do not receive your refund within 30 days of our confirmation, please contact us via email.
Note:
•Please contact our Customer Care team at [email protected] for detailed return instructions and the correct return center address.
•We do not accept returned items sent back without prior authorization. Do not return packages to the address listed on our website or on the shipping label. Returns sent to an unauthorized address cannot be refunded.
•We reserve the right to decline return requests if clear photographic evidence or a detailed description of the issue is not provided. If we are unable to reach you by email, we may not be able to process your return or exchange.
•The buyer is responsible for all return shipping costs, unless the return is due to an error on our part.
•When returning your item, please keep your shipping receipt and tracking information. For your protection, we strongly recommend using a tracked shipping service and, if necessary, purchasing shipping insurance. The customer is responsible for the return package until it arrives at our warehouse.
Contact Us:
Please feel free to contact us with any questions.
Email: [email protected]