We collect personal information when you use our services, create an account, place an order, subscribe to our newsletter, participate in surveys, or otherwise provide information through our Site. Personal information includes any data that can identify you, either directly or indirectly, such as your name, email address, phone number, mailing address, and payment account details.

When you register or place an order, you may be asked to provide your personal information as listed above. You are also welcome to browse our Site anonymously without providing any personal information.

We use the information you provide for the purposes for which it was collected and as otherwise permitted by law. The information may be used to:

●Personalize your experience: Deliver content, products, and recommendations that match your preferences and needs.

●Improve our website and services: Continuously enhance the shopping experience based on your feedback and interactions.

●Respond to customer service requests: Allow us to address your inquiries and support needs more efficiently.

●Process transactions: Execute payments, deliver purchased products or services, and administer promotions, contests, surveys, or other site features.

●Send communications: Provide order updates, important information, company news, promotions, and related product or service information. You may opt-out of marketing emails at any time.

If you are located in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds under the General Data Protection Regulation (GDPR, EU 2016/679):

• Consent (Article 6(1)(a)) – when you have given us explicit permission to process your personal data.

• Contract performance (Article 6(1)(b)) – when processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.

• Legal obligation (Article 6(1)(c)) – when processing is required to comply with applicable laws.

• Legitimate interests (Article 6(1)(f)) – when processing is necessary for our legitimate business interests, provided your rights and freedoms are not overridden.

You may withdraw your consent at any time by contacting us at [email protected]. Withdrawing consent will not affect the lawfulness of any processing conducted before your withdrawal.

You have the following rights regarding your personal information:

●Access: Request the personal information we hold about you.

●Correction: Ask us to correct or update inaccurate information.

●Deletion: Request that we delete your data or stop collecting it, where applicable.

●Usage Information: Ask how your personal information is being used.

●Marketing: Opt out of direct marketing messages at any time.

To exercise any of these rights or if you have questions, please contact us at [email protected] will respond promptly and take reasonable steps to ensure your personal information is accurate and up to date.

You are responsible for keeping your username and password secure. We recommend using a strong password, updating it regularly, and avoiding the same login credentials across multiple websites.

Florbay implements a variety of security measures to protect your personal information. All sensitive data, including payment details, is transmitted via Secure Socket Layer (SSL) technology and encrypted within our payment gateway provider’s database. Access to this information is restricted to authorized personnel who are required to maintain confidentiality.

After a transaction, sensitive information such as credit card numbers or financial details is not stored on our servers.

Additionally, our servers and website undergo daily security scans and are verified by McAfee Secure from Symantec to help protect you while using our site.

Cookies are small text files stored on your browser or device, commonly used to store identifiers and other information. We may also use similar technologies, including device identifiers and local storage, which are collectively referred to as "cookies" in this policy.

Purpose of Cookies:
We use cookies to enhance your experience on our site, including:

•Account access: Securely sign in and access features such as order information, payments, and account statements.

•Shopping experience: Store items in your shopping bag and complete transactions.

•Website improvement: Track the pages you visit, products viewed, and time spent browsing to improve site functionality and service quality.

•Performance optimization: Distribute visitors evenly across servers to ensure fast content delivery.

•Personalized content and marketing: Provide relevant products, services, and marketing materials.

•Security: Detect and prevent fraud or other unlawful activities.

You can choose to receive notifications when cookies are sent or disable them via your browser settings. Please note that disabling cookies may affect some website functions. Orders can still be placed by contacting Customer Service at [email protected]

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting business, processing payments, delivering products or services, or sending updates, provided that these parties agree to keep your information confidential.

We may also disclose your information when we believe it is necessary to:

•Comply with applicable laws and regulations.

•Enforce our site policies.

•Protect the rights, property, or safety of Florbay or others.

Non-personally identifiable visitor information may be shared with third parties for marketing, advertising, or analytics purposes.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable tax, accounting, or other laws.

Our website may include links to third-party websites, products, or services. These third-party sites operate independently and have their own privacy policies. We are not responsible or liable for the content, privacy practices, or activities of any linked sites.

However, we strive to maintain the integrity of our website and welcome feedback regarding any third-party sites you may encounter through our platform.

Please refer to our Terms and Conditions page for detailed information regarding the use of our website, including applicable disclaimers and limitations of liability.

We may update this Privacy Policy from time to time. The use of Personal Information we collect is governed by the Privacy Policy in effect at the time such information is collected, used, or disclosed. If we make material changes to this Privacy Policy—including significant changes to how we collect, use, disclose, or otherwise process Personal Information—we will notify you by posting an update on our Website or by sending you a notice before the changes take effect.

Your continued use of the Website or Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you run into any issues, feel free to drop us an email at [email protected].